Contact Us

Buy directly from our website with confidence. Simply click the ADD TO CART button on the product page. Our site is SSL secured, and all information is encrypted. Your privacy and security is important to us.

We accept all major credit cards. You may also pay via Paypal account. We use paypal to process all our credit cards and you do not need to have or create a paypal account to pay with a card. If you have any questions or issues with payment or if you would like to place an order over the phone, please call our customer service number located at the top of this page.

We do our best to keep shipping charges as reasonable as possible. Shipping rates for large items continue to increase every year. We charge only shipping fees from UPS and we do not charge a handling fee. Any Free Shipping offer is for Continental US customers only.

*We now offer shipping to all over the world! Select your country by clicking the flag at the bottom left of the page, and choosing your country!

At BuddyRest we make every effort to ship all orders the same day as you order. Due to volume, our average handling time is within 4 to 6 business days. We ship UPS Ground, which usually takes 2-6 business days to arrive. If due to high demand your order would be out of stock, or delayed, you would be contacted promptly. We email you your UPS tracking number as it ships. You may track your shipment on UPS.com.

Kansas State sales tax of 7.15% will be added for any orders with a Kansas delivery address.

We stand behind all of our high quality products. With every product we manufacture we use the best processes and materials available. We do the little things to ensure a great product. We guarantee our products against defects in materials or workmanship for 10 years. 

Contact us at service@buddyrest.com for any issues. 
Your business is important to us, so expect a prompt reply. Chewing, scratching, or other damages caused by an animal is not covered under warranty.

 Warranty Document PDF

You may return for a refund within 100 days of receiving. Please contact us prior to returning the item for a Return Authorization (RA) to ensure the proper credit will be issued. We will send you a return label, so there is no cost to you to return it. Please send returns to address below after contacting us for an RA. Bed must be in like new condition with no stains or damage. Note that personalized beds can not be returned.

Our Titan products come with a 30 day Titan tough to guarantee. This protects your investment in case the cover gets damaged. If your dog damages the cover within the first thirty days, we replace the bed cover one time. This guarantee only protects the cover as we do not replace the foam or interior cushion. We will, however, replace the foam or interior cushion at a reduced cost as a courtesy when needed. Please note the nothing is indestructible and the root cause of most chewing is separation anxiety. This needs to be addressed in conjunction with a Tough Titan bed in order to reduce destructive behavior.