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Our Promise
We stand behind all of our high-quality products. With every product we manufacture we use the best processes and materials available. We do the little things to ensure a great product. We guarantee our products against defects in materials or workmanship for 10 years.
Damage caused by an animal is not covered under warranty.
Our Warranty
100-day Risk Free Guarantee
You may return for a full refund within 100 days of receiving the item. The bed must be in like new condition with no stains or damage. Please contact us prior to returning the item for a Return Authorization (RA) to ensure the proper credit will be issued. Most dogs love our beds the first day, but some dogs can take a couple weeks to get acclimated.
We do require that you keep the bed at least 30 days, and make a good faith effort to give your dog a chance to get used to it. Please note personalized products cannot be returned or exchanged. We donate returned beds and they must be clean and sanitary in order to do so. If a returned bed comes back that needs to be cleaned we will institute a $50 cleaning fee deducted from your refund.
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Titan Tough Guarantee
Each BuddyRest dog bed is hand-crafted with Titan™ Thread. This thread provides 5x stronger seam strength than any other dog bed out there. Our Titan Tough products come with a 30 day Titan Tough™ Guarantee. This protects your investment in case the bed gets damaged. If your dog damages the cover within the first thirty days, we replace the entire bed one time. Please note we do require a $20 fee to be paid for covering the shipping of the replacement.
30 Day Price Guarantee
Worried you might not get the best price? We have your back with our 30-day price guarantee. If our products go cheaper within 30 of purchase, we are happy to refund the difference. Just contact us.
Look up the status of an order with the email used at checkout and the order number
