100 Day Risk Free Guarantee You may return for a full refund within 100 days of receiving the item. Bed must be in like new condition with no stains or damage. Please contact us prior to returning the item for a Return Authorization (RA) to ensure the proper credit will be issued. We will then send you a return label. We will take care of all return shipping. We do ask that you keep the bed at least 10 days, and make every effort to give your dog a chance to get used to it. Please note personalized beds can not be returned or exchanged.